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Rewards4Football Programme membership account terms and conditions These terms apply to membership of the Rewards4Football Programme. We've set them out as a series of questions and answers so they're easier to understand, but they are legally binding terms, so please read and make sure you're happy with them before you apply to register as a member of the Programme. The key points are summarised below but we recommend you read the full terms. If you don't agree, that is absolutely fine but you won't be able to become a member of the Programme and to receive the benefits that members enjoy.
At a glance... You should read these terms carefully as they create a contract between us which will be binding on you if you become a Rewards4Football member You can only become a Member if you are over 18 and a resident of the UK or Republic of Ireland These terms explain how you collect points and that there are specific rules and exclusions which mean that you won't necessarily collect Points on all spend with our Partners. You need to familiarise yourself with these rules and the specific rules of our Partners. See paragraphs 7, 8, 9 below As operator of the Programme, we are not responsible (and don't have any liability) for any products or services that you may buy using your Points. Any claim lies solely against the Partner from whom you buy them. See paragraph 12 As a Member, we will send you e-mails about the benefits of Programme membership. See paragraph 14 You may lose your Points if you cease to become a Member or if your Account is dormant for more than 13 months. See paragraphs 17 and 19 We reserve the right to correct errors and mistakes - See paragraph 16 You agree to comply with our Online Behaviour Rules. See paragraphs 15 or click here We have the right to change our terms. If you will be disadvantaged by any change, we will give you 30 days' notice and you can choose to spend your Points and stop being a Member. See paragraph 18 There are restrictions on your rights to transfer your Points to someone else. See paragraph 23
We're R4G Limited (trading as "Rewards4Football"). We are registered in England with registered number 07347585 and our registered office is at 5/6 Faraday Court, First Avenue, Centrum One Hundred, Burton-On-Trent, Staffordshire, England, DE14 2WX. When we say "we", "our" and "us" in these terms, we mean R4G Limited (trading as "Rewards4Football") and all of its parent and subsidiary companies, and all subsidiaries of its parent companies, together with all of our suppliers and providers who support the operation of the Programme. When we say "you" or "your", we mean any person who has validly registered to become a member of the Programme under these terms (see "Who is eligible to be a Member?") and for whom a Rewards4Football account has been established. We also use some specific words and phrases that have particular meanings in these terms. So, when we use any of these words, they have these meanings: Account - the Rewards4Football account we establish for you if you are accepted as a member of the Programme to which your Points are credited and debited when you spend them; Member - a member of the Programme; Partner - means any organisation which participates in the Programme as Retail Partners, Betting Partners, Club Partners, Redemption Partners or other Programme Partners. A list of all Programme Partners who participate in the Programme can be found at www.rewards4football.com/collect-points; Points - Rewards4Football points which are credited to your Account as a member; Programme - the Rewards4Football programme which is more fully described in these terms; Redemption Partner - means any organisation with whom a Member can spend their Points. A list of all Redemption Partners who participate in the Programme can be found at www.rewards4football.com/spend-points; Website - means our website - www.rewards4football.com
If you need to get in touch with us you can
All formal communications and notices should be sent and received by email. We will send our notices to you at the email address you have given us when you become a Member or any e-mail address you notify to us afterwards by updating your Account details. Please keep your e-mail details up to date as we will send important messages to you by e-mail.
To be eligible to become a Member and be allocated an Account, you must be:
You cannot have more than one Account.
As a Member, you can collect Points on purchases from our Partner network which can be used to gain a discount on your next purchase with any of our Redemption Partners. For more detail see paragraphs 7, 8, 9, 10 below. You will be able to monitor the balance of your Points by logging in to your Account online, via the Website or via your mobile device.
You can apply to register to become a Member by completing an application directly on the Website or through one of our Club Partners websites or through any other method that enables you to request for an Account to be created for you. You only become a Member when we accept your registration application and allocate you with an Account. When this happens we will notify you by e-mail. Any Points you collect are credited to the Account we establish for you.
You can ask for your Account to be deleted at any time by contacting us by e-mail or in writing - see How can I contact you? We cannot accept requests to delete Accounts by phone.
Members can collect Points on transactions with:
provided that the transaction meets three basic conditions. It must be:
If your transaction meets these conditions, we treat it as a "qualifying transaction" and any Points collected are allocated to your Account. In some instances, your Points will be classified as 'pending' on your Account while we check that the conditions mentioned above have been satisfied. Once this has happened, then your Points will be available for use. You will be able to check when your Points are likely to be available for you to use by viewing your Account statement. Some other exclusions may apply which mean that a transaction may not be treated as a "qualifying transaction" and may not, therefore, entitle you to collect Points. Please view our FAQs which provide further information.
You will typically collect 1 Point for every £1 (net of VAT) that you spend on qualifying transactions with our Club Partners. Qualifying transactions may include purchases for season tickets, matchday tickets and packages, hospitality packages, memberships, merchandise and much more. There may be instances where transactions with our Club Partners do not qualify for Points or the amount of Rewards4Football Points that can be collected from a particular transaction may be capped. So, for example:
Generally, Members can collect Points on activity with our Betting Partners in two ways, namely:
In order to collect Points on these activities you must have activated your Account with Rewards4Football and the email address linked to you Rewards4Football account must match the email address linked to your account with the relevant Betting Partner. In either case, you must directly login to your Account with Rewards4Football during the week (between Monday to Sunday) in which you either register and open an account (and deposit funds) with the relevant Betting Partner or place a bet with the relevant Betting Partner Please note:
You may only spend Points to gain a discount on your next purchase with any of our Redemption Partners. A list of all Redemption Partners can be found at here. Details on how to spend your Points as part or full payment for any products or services sold by these Partners can be found on the Spend Points page. From time to time, we may also publish additional rewards on the Website or mobile app (if applicable). Points cannot be spent until they are shown as 'available' for use on your Account statement.
Yes. Partners may change over time. If, however, you have collected Points with a Partner then you do not lose them simply because the organisation concerned is no longer a Partner although, if the Partner is a Redemption Partner, you may no longer be able to spend any Points with that organisation in future.
We operate the Programme but we are not a retailer, a football club operator or a betting organisation. We do not sell or supply any of the products or services that you may spend your Points on when making a purchase with our Partners and any contract to purchase goods and services is between you and the Partner concerned. We are also not in a partnership with them in a legal sense which means we are not liable for what they do. If any disputes or issues arise in connection with any products or services that you purchase from these Partners (when using Points) then your rights and remedies are against those Partners and not us and we accept no liability for any claims that may arise.
In simple terms, we use your personal information to operate the Programme and provide you with information about the Programme and the benefits of being a Member. For further information about how we collect, use, disclose, transfer and store your personal information please see our Privacy Centre.
Yes. As a Member of the Programme, we will keep you updated by e-mail about Points collecting opportunities for Members as well as how to make great savings with our Partners. We will also let you know about exclusive competitions, offers and rewards that we think you'll be interested in. For further details about the e-mails we send and how to stop receiving them if you no longer want to receive them, please visit the Will I be contacted for marketing purposes? tab within our Privacy Centre.
As a Member, there are some specific things we require of you. You must:
In providing the benefits of the Programme, including any invitations or offers and Points collection opportunities from our Partners, we take reasonable care and act in good faith. Very occasionally, however, mistakes or errors may occur. These may include system errors affecting the Rewards4Football Technology (described in the Online Behaviour Rules) or errors or mistakes in the terms of offers or invitations made by us or our Partners for collecting or redeeming Points. Where a mistake or error occurs, and we consider that the error or mistake should have been obvious to a Member acting reasonably, we will inform affected Members as soon as possible and will seek to rectify the error or mistake to put Members in the position they would have been in had the error or mistake not occurred.
Yes, we can. We have the right to suspend or cancel your membership of the Programme, or parts of it, if in our reasonable view you appear to be in breach of any of these terms in any significant way. If your membership is cancelled then any Points you have collected as Member will also be cancelled.
We can change these terms at any time and if we do so we will tell you by e-mail. We will also post any new terms on our Website. If we or our Partners offer new or additional services we may introduce additional terms or change these terms so that they are appropriate to cover these additional services. If any change to these terms may be to your disadvantage, we'll tell you about it at least 30 days prior to the change taking effect. If you do not agree with any change, you can cancel your membership of the Programme by contacting us - see What if I don't want to be a Member anymore?
If you do not log-in to your Account for a period of 13 months or more, then your Account will become a 'Dormant Account' which means that we may make it inactive and cancel any Points balance sitting on it. We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Points balance may be cancelled as a result. If a reply is received confirming that the Account is still active we will continue to maintain the Account.
Yes, we can. If the Programme is terminated for any reason:
Yes, we may suspend the Programme where we have legal, security, technical or commercial reasons to do so. Where we can, we will provide you with reasonable notice in advance of any suspension of the Programme and will explain the reasons for the suspension and how long it may last. In some cases, however, we might need to take urgent action for security reasons or because of technical difficulties which would otherwise adversely affect the Programme. There may also be times when our systems become unavailable as a result of technical difficulties, planned maintenance or problems with the Internet. We will try to overcome these difficulties where they are within our control but we cannot guarantee functionality and availability at all times. We will also try to minimise and disruption caused by planned maintenance.
We offer a 'Refer a Friend' promotion. If you 'Refer a Friend', you agree to be bound by the specific terms and conditions relating to the promotion which can be viewed here.
Yes - these terms form a contract between you and us so we need to tell you about some other terms that apply to our relationship with you. The law that applies to this contract will be the law governing whichever part of the UK you live in - so if you live in England or Wales, the law of England and Wales applies; if you live in Scotland Scots law applies and if you live in Northern Ireland, the law of Northern Ireland will apply. If you live in the Republic of Ireland, then Irish law will apply. We may transfer our contract with you to anyone who acquires our business. If this were to happen, we would let you know and you would be free to cancel your membership of the Programme - see What if I don't want to be a Member anymore? The contract is personal to you so you cannot transfer it to someone else but the transfer of Points to another Member's Account can happen with our consent and we will act reasonably in all the circumstances. Please note though that Points can only be transferred from an Account to another Account if adequate evidence to support the authority to transfer is given to us. The legal rights to the Website, our app, the Points reminder, all content and our trademarks and branding are ours or, in some cases, they may also belong to Partners or others who work with us. Our Online Behaviour Rules give you limited rights to use these things for your personal use only. The Online Behaviour Rules also give us rights to use any content that you post or upload to the Website, our app or the Points reminder.
These terms take effect from 11th June 2019.
We don't separately file individual contracts when Members register with us. You can access these terms at any time by visiting https://www.rewards4football.com/terms. Please make a durable copy of these terms by printing and/or saving a downloaded copy on your own computer. It is offered in English only.
If you want more information, then please visit our FAQ's and help pages which are available on the Website.
1. What are these rules and why are they needed? These online behaviour rules require Members to comply with a number of rules and standards of behaviour in connection with the:
To start collecting and spending points you'll need to activate your account. Just check that your email address below is correct and enter a new password...
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Please note: It can take up to 10 working days for qualifying transactions to track and for points to appear on your account as pending.
Please note your points will not be confirmed until 8-12 weeks after you have travelled.